Terms & Conditions

Last updated: June 2026

1. Acceptance of Terms

By booking, purchasing, or participating in any lesson, program, or service provided by Excellence Snowsports, you agree to these Terms & Conditions.

2. Bookings & Payments

• Bookings are confirmed only upon receipt of full payment.
• Changes or cancellations must be requested by the person who made the booking (or a parent/guardian for minors).
• All booking changes and cancellations must be submitted in writing via email or through an official Excellence Snowsports representative.

3. Participant Requirements

3.1 Minimum Age

Participants must be at least 3 years old to join an Excellence Snowsports lesson.

3.2 Behaviour & Safety

Excellence Snowsports reserves the right to remove any participant whose behaviour is unsafe, disruptive, or inappropriate. No refund will be provided in such cases.

4. Cancellation Policy

• More than 7 days before lesson start: 10% cancellation fee.
• 7 days to 48 hours before lesson start: 30% cancellation fee.
• 48 hours to 11:00 AM on the day before lesson start: 50% cancellation fee.
• After 11:00 AM on the day before lesson start: 100% cancellation fee.
• Same-day bookings: A 15-minute cooling-off period applies from the time of payment. After this period, all same-day bookings are non-refundable.

5. Refunds & Medical Circumstances

• No refunds or changes are available once a lesson or program has commenced.
• In the event of injury or illness preventing participation, Excellence Snowsports may offer a refund or credit at its discretion upon presentation of a valid medical certificate.
• Refunds will be processed back to the original payment method whenever possible.

6. Lesson Cancellations by Excellence Snowsports

Excellence Snowsports may cancel or modify lessons due to weather, safety concerns, operational requirements, insufficient bookings, or circumstances beyond our control.

Where appropriate, a refund, credit, or alternative lesson arrangement may be offered.

7. Meeting Locations & No-Shows

• Lesson meeting locations and start times will be confirmed by Excellence Snowsports and may be adjusted due to operational, weather, or mountain conditions.
• Requests to change a meeting location are subject to approval and may not be possible on short notice.
• Participants who fail to arrive at the designated meeting location on time may be treated as a no-show and will not be entitled to a refund, credit, or rescheduling.

8. Conduct & Responsibility

Participants are expected to behave respectfully and follow all instructions provided by Excellence Snowsports staff and instructors. Participants are responsible for:

• Arriving at the meeting location on time.
• Having suitable clothing and equipment.
• Holding any required lift passes.
• Ensuring they are physically capable of participating in the booked activity.

9. Non-Transferable Bookings

All lessons, programs, and services are non-transferable and may only be used by the person named on the booking.

10. Liability & Insurance

• Skiing and snowboarding involve inherent risks. Participants acknowledge and accept these risks when participating in any activity provided by Excellence Snowsports.
• To the fullest extent permitted by law, Excellence Snowsports accepts no liability for injury, loss, damage, delay, weather-related disruptions, lift closures, or circumstances beyond its reasonable control.
• Participants are strongly encouraged to obtain appropriate travel and activity insurance covering skiing and snowboarding activities.

11. General

• These Terms & Conditions constitute the entire agreement between Excellence Snowsports and the participant.
• If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
• Excellence Snowsports reserves the right to update these Terms & Conditions at any time. The latest version published on our website will apply.

Contact

Excellence Snowsports
Email: info@excellencesnowsports.com